Last updated: [Insert Date]

These Terms and Conditions (“Terms”) govern your use of the website and services offered by Mind Weavers Online LLP (“Mind Weavers”, “we”, “us”, or “our”), operating from Government Medical College Campus, Kozhikode, Kerala, India. By booking a consultation or using our website, you agree to these Terms.

1. About Our Services

Mind Weavers is a psychology and rehabilitation clinic offering therapy and consultation services through qualified clinical psychologists and mental health professionals. Services may be provided in person at our clinic or online, depending on the service booked.

2. Booking and Payment

All consultation sessions must be booked and paid for in advance through our website or authorised payment partners.
Payment confirms your booking slot. Session timings are subject to practitioner availability.
Session fees are displayed on our website at the time of booking and may be changed without prior notice for future bookings.

3. Client Responsibilities

You agree to provide accurate and complete information at the time of booking, including your contact details, so that we can reach you regarding your appointment.
You are responsible for attending or joining your session, whether in person or online, at the scheduled time.
Late arrival may result in a reduction of the session duration.

4. Rescheduling

Sessions may be rescheduled by contacting us at least [Insert Number] hours before the scheduled appointment time, subject to practitioner availability.

5. Cancellations and Refunds

Cancellations and refunds are governed by our Refund and Cancellation Policy, which forms an integral part of these Terms.

6. Confidentiality

All information shared during consultations is treated as confidential in accordance with applicable professional and ethical standards. However, confidentiality may be limited where disclosure is required or permitted by law, including situations involving a serious risk of harm to the client or others.

7. Limitation of Liability

While we strive to provide high-quality care, Mind Weavers does not guarantee specific outcomes from therapy or consultation services.

Our services are not a substitute for emergency medical or psychiatric care. In case of a medical or mental health emergency, please contact your nearest hospital or emergency service immediately.

8. Intellectual Property

All content on this website, including text, logos, graphics, images, and other materials, is the property of Mind Weavers Online LLP unless otherwise stated and may not be reproduced, distributed, or used without prior permission.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this website. Continued use of our website or services after the updated Terms are posted constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising in connection with these Terms or the services provided by Mind Weavers shall be subject to the jurisdiction of the courts in Kozhikode, Kerala.

11. Contact Us

For questions regarding these Terms, please contact us at:

Mind Weavers Online LLP
Government Medical College Campus, Kozhikode, Kerala, India
Email: [Insert Email]
Phone: [Insert Phone Number]

Refund and Cancellation Policy

Last updated: [Insert Date]

This Refund and Cancellation Policy applies to therapy and consultation sessions booked and paid for through the Mind Weavers Online LLP website.

1. Cancellations by You

You may cancel a booked session by contacting us at least [Insert Number, e.g., 24] hours before the scheduled appointment time.
Cancellations made within [Insert Number, e.g., 24] hours of the scheduled appointment may not be eligible for a refund. However, the session may be rescheduled once, subject to practitioner availability.

2. Rescheduling

You may request to reschedule a session by contacting us at least [Insert Number] hours before the scheduled appointment time.
Rescheduling is subject to practitioner availability and, where applicable, may be permitted at no additional cost.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

The session is cancelled by Mind Weavers due to practitioner unavailability and an alternative appointment cannot be arranged.
You cancel the session within the permitted cancellation period specified in this policy.
A technical or payment error results in a duplicate or incorrect charge.

Refunds will generally not be provided for:

No-shows or cancellations made outside the permitted cancellation period.
Sessions that have already been completed or partially completed.
Requests made solely due to a change of mind after the session has commenced.

4. Refund Process

To request a refund, please contact us at [Insert Email/Phone] with your booking details and the reason for the refund request.
Approved refunds will generally be processed within 7–10 working days from the date of approval.
Refunds will be credited to the original payment method used at the time of booking, wherever applicable.

5. Contact Us

For questions regarding cancellations or refunds, please contact: