Privacy Policy for Mind Weavers Effective Date:23-10-2024 At Mind Weavers, we respect your privacy and are committed to protecting the personal information you share with us through our website. This Privacy Policy outlines the types of information we collect, how we use it, with whom we share it, and your rights regarding your personal data. 1. Information We Collect We collect various types of personal information to provide our services effectively. This includes: • Personal Information: Name, contact information (such as email, phone number, address), date of birth, gender, and other relevant information you voluntarily provide. • Health Information: If you schedule a consultation or use any mental health-related services, we may collect information about your mental and physical health. • Financial Information: Payment details including credit/debit card information, billing address, or other payment-related data for transaction processing. • Technical Information: We may automatically collect information related to your interaction with our website, including IP addresses, browser type, device information, cookies, and usage data. 2. How We Use Your Information The information we collect is used to: • Provide and improve our services. • Schedule consultations and manage appointments. • Communicate with you regarding your inquiries, consultations, or services. • Process payments and issue receipts. • Personalize user experience and provide tailored content. • Ensure compliance with applicable legal obligations and policies. • Conduct internal operations, such as data analysis and research to improve our services. 3. Data Security We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include: • Encryption of sensitive data (e.g., financial transactions). • Access restrictions to personal information. • Regular security reviews of our systems and practices. 4. Cookies We use cookies and similar tracking technologies to enhance user experience, analyze website performance, and gather statistical data. Cookies are small text files stored on your device. You may refuse to accept cookies by adjusting your browser settings; however, this may affect your experience on our site. 5. Data Sharing and Disclosure We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances: • Service Providers: We may share your information with third-party providers who perform services on our behalf (e.g., payment processors, IT support). No clinical information will be shared. • Legal Obligations: We may disclose your data if required by law or in response to valid legal processes, such as court orders or subpoenas. • Consent: We will share your personal data with third parties if we have your explicit consent to do so. 6. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterwards, we securely delete or anonymize your information. 7. Your Rights You have certain rights concerning your personal data, including: • Access: You can request access to the personal data we hold about you. • Rectification: You can ask us to correct any inaccurate or incomplete data. • Erasure: You have the right to request the deletion of your data under certain circumstances. • Data Portability: You can request a copy of your data in a structured, commonly used format. • Object: You have the right to object to the processing of your personal data, including for direct marketing purposes. • Withdrawal of Consent: If you have provided consent for data processing, you can withdraw it at any time without affecting the lawfulness of the processing carried out before withdrawal. To exercise these rights, please contact us at [email protected] 8. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your personal data. 9. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: Mind Weavers LLP 7592992233